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2012-07-03

A+: How to Treat Customers' Property

The old Aretha Franklin song said it best: “R-E-S-P-E-C-T.” Whether it’s the device you’re servicing (laptop or desktop PC, PDA, printer, monitor, or other peripheral), or the telephone, respect it. Here’s how:
Don’t use customer equipment for personal tasks. Make personal phone calls with your own phone (you do have a cell phone, don’t you?).
Don’t go poking around their hard disk or PDA folders unless it’s necessary to solve the problem.
Don’t “test” the printer by printing personal information. Use your own printer to print your resume or a pinup of your favorite movie star, sports figure, or car. 
If you need to reset the resolution on the display for testing, change it back when you’re done. Ditto with any other changes necessary for troubleshooting. 
• Don’t make the customers sorry they called you or your company for help. Customers who become ex-customers have a way of helping potential customers call somebody else for help.

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