SimpliSafe? SimplyBad

SimpliSafe? Simply Bad. A support call completely disabled their alarm system.

I originally called support for a sensor failure; four calls later, the alarm system is completely disabled. 

The first agent had a very bad connection, with squealing and flanging badly distorting the call when it didn't drop out completely. She insisted there was nothing wrong with her phone line (don't they know that each side of an IP-mediated phone line is independent of the other?) and also repeatedly referred to system components and models of the control panel I did not have. She put me in a mode of the system which completely keeps the system from working. After 19 minutes of bad support, I hung up and dialed back.

The second agent put me on hold for 17 minutes, and when I asked for a supervisor, hung up on me.

The third agent told me it was impossible to speak to a supervisor, and hung up on me after only 99 seconds. 

Now, I am again awaiting for a supervisor; waiting over an hour and a half with no callback. So, I called back, and was hung up on, again, in 2 minutes 38 seconds.

If this is how they handle support calls, how will they handle alarms? Now I see why the American Automobile Association homeowners insurance will not give credit for having a SimpliSafe alarm.

#SimpliSafe #SimplyBad