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2012-05-08

A+: Options for solving failing system devices

When you have a malfunctioning device, you have several options for resolving the problem:

    • Look up the Device Manager code to determine the problem and its solution. (These are just a few examples of the codes you might see in Device Manager. For a complete list, see support.microsoft.com/kb/310123 .)

Code 1: Not configured properly, so update the driver.
Code 3: Driver could be corrupted, so uninstall-reinstall the driver.
Code 3: Your system might be running low on memory or other resources, so close some open apps and/or install more RAM.
Code 10: Device cannot start, so update the driver, and visit Microsoft KnowledgeBase article 943104 for more information.
Code 12: Device can't find adequate free resources to use; you must disable another device to use it, so use the Device Manager Troubleshooting Wizard to find the coflict, and disable or reconfigure the conflicting device, else you must disable the device.

    • Click the Troubleshoot button (if any) shown on the device’s General Properties tab; the button’s name and usage depends upon the problem.

    • Manually change resources. If the nature of the problem is a resource conflict, you can click the Resources tab and change the settings and eliminate the conflict if possible. Most recent systems that use ACPI power management don’t permit manual resource changes in Device Manager and also override any changes you might make in the system BIOS setup program. On these systems, if resource conflicts take place, you might need to disable ACPI power management before you can solve resource conflicts.

    • Manually update drivers. If the problem is a driver issue but an Update Driver button isn’t available, open the Driver tab and install a new driver for the device.




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